Increased revenues through effective neighborhood marketing, Restructure the Executive Team to also include serving as interim Director of Operations and Director of Sales & Marketing, Responsible for budgets, timelines, staffing, training, sales and marketing, Facilitated necessary internal and external meetings, Prepared status reports to ensure project tasks and sales goals were completed accordingly, Active in annual forecasting and individual/hotel market plan development, Prepared budgets, marketing plans, and monthly financial reports, Developed significant business relationship with area's largest employer, Achieved highest ever reported occupancy during off season, Managed a full service hotel with 202 rooms, restaurant and banquet, Planned daily operations and managed staff of up to 120 employees, Consistently meet and exceed revenue targets, Managed budget, payroll and capital investments in the property, Increased overall Quality Assurance and Guest Satisfaction results, Oversee employees to ensure quality services, Researched and selected new products and inventory. Developed, implemented and sustained aggressive solicitation program focusing on increasing business. Increased Room and Food & Beverage revenues by 30% over the previous year through the development of new strategies and effective management of programs. Work Experience. Forecast the hotel’s monthly financial position by estimating revenues and line-by-line expenses; Looking for cover letter ideas? Hotel General Manager Resume Examples. Developed and completed multi-room renovation project within budget and allotted time. Completely restructured the entire operations team, and all sales and marketing processes. Luke Evans 3323 Woodward Ave, Austin, TX 48227 • (313) 624-4441 • [email protected] Coordinated with guests and monitored service trends by evaluating all comment cards. Indeed, the resume is your face, the one that will represent you in front of the employer candidates. Held accountable for ensuring guest and associate safety and conducting safety courses for all departments. Constructed and implemented simplified telephone logging system that tracks effectiveness of advertising campaigns. General Manager Resume Samples and examples of curated bullet points for your resume to help you get an interview. Improved employee retention through implementation of departmental training, employee recognition and incentive programs that resulted in a turnover rate of 4.5 % over four years. Created and established a training program to enhance employee knowledge of best practices, while effectively managing staff and career development objectives. Use this Hotel General Manager Resume as the starting point for your new job. Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. - Instantly download in PDF format or share a custom link. Download Hotel General Manager Resume Sample as Image file, Manage all aspects of the hotel environment through a team of assistant managers and service members, Contributes to the successful development of the Hotel Staff, Builds and maintains relationships with key Clients. Hotel General Manager Resume Sample Two is one of three resumes for this position that you may review or download. Stabilize hotel and re-establish previous business and/or bring in new business to increase GOP. 4 votes Reyna Kuphal. To get the reader's attention, the writer began by getting to the point about what is important in the hospitality industry. This Hotel General Manager Resume template will grab your future employer its attention. Creates and solicits new business through innovative means, Offer guests assistance whenever possible, Onboard inventory management and meeting the food and alcohol budget, Process financial transactions and manage the business office, Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc. Here’s how to write a hotel manager resume that shows hospitality could be your middle name: 1. HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. MS Excel, Word, PowerPoint, and electronic scheduling and e-mail systems. General Manager (Hotel) Resume. Strategically positioned the properties to grow from a loss of $1.2M to a profit of over $1.3M within 16 months; resulted in a continuously increasing profit of $2.21M to date. Maximized revenues by increasing the average daily rate (ADR) through Internet based third-party wholesalers. Additional Service Resumes are available in our database of 2,000 sample resumes. general manager æ hospitality Maximizing resources and improving bottom line through expert leadership in quality service, staff development, cost control, and visionary P&L management. Interviewing and hiring capable and hardworking staff. Overseeing the daily functions and setting expectations for engineering, housekeeping, food service and front desk departments and managing 22 employees. Therefore, building a good resume will make your impression perfect. Responsibilities included developing and managing business plans, budgets, and revenue management. Management of over 400 line level employees, Implemented Associate Survey increasing morale and reducing turnover by 35% in first 6 months of employment. Responsibilities also include the hiring, training, coaching and mentoring of team members. See our sample Hotel General Manager Cover Letter. Writing a great Hotel Manager resume is an important step in your job search journey. Improved team member satisfaction scores in all hotel operational areas by 30 percent. 148 General Manager jobs available in Albany, NY on Indeed.com. Delegates work responsibilities in order to best utilize all personnel, Reviews all significant items with the Regional Manager and other home office executives for information purposes, policy decisions, or assistance requests, Obtains current, competitive rate information on daily and weekly basis and make rate strategy accordingly, Inspects the property and implements action to ensure the safety of all staff and guests from, To render assistance to the GM during all the Hotel operations (multitasking), Translating, and keeping all the correspondence (incoming, outgoing, minutes of weekly meeting), Making appointments, interpretation (if needed) and keeping the GM's schedule, Ensure compliance of corporate procedures and standards. © 2020 Job Hero Limited. Franchised Hotel General Manager Resume Examples & Samples Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day Monitoring Food and Beverage forecasting, and par levels to reduce waste … Directly manage all aspects of operations for two separate hotel locations with a combined 377 guest rooms. Re-hire all existing staff and recruit new staff to fill shortages. ... Certified Hotel Administrator (CHA) certification is highly preferred. Complete inventories, establish par levels and re-work menus when needed. ft. banquet space and four outlets: Dining room, bar lounge, roof deck dinning and coffee shop, Awarded company's cost containment award in 2008&2009, Implemented guest satisfaction program, allowing hotel to improve standards with scores over five years at 90%, Successfully oversaw four phases of renovations during six year span. Developed and launched entirely new menus for the restaurant, room service, and catering; developed outside catering menus for multiple local corporate offices. - Choose from 15 Leading Templates. In our resume sample for General Manager, Robert is in the hotel industry. Apply to General Manager, Hotel Manager, Assistant General Manager and more! A hotel general manager oversees all the tasks necessary to keep the establishment running, and that may include a facility such as a hotel, or a bed and breakfast, or a motel depending on the business. Copy, fax and scanning, 5+ years prior experience as General Manager or Full-Service Hotel Director of Operations, Must have a strong track record of driving sales including group sales and increasing revenue, Previous F&B and bar promotion/ operations experience required, Must have banquet sales and banquet operations experience, Strong preference for candidate who is familiar with the San Antonio market and has a strong track record of community involvement, Responsible for overseeing the retention and acquisition of accounts by growing existing accounts and generating new business to a level that meets or exceeds sales forecasts, Executes all aspects of the sales and marketing plans to surpass revenue goals. Responsible for daily accounts receivables and payables. When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better. Reviewing plans and goals monthly and taking corrective action promptly as needed, Manages all sources of revenue to include rooms, food and beverage, and vehicle rentals, Create the hotel’s annual budget and monitor the performance of the hotel throughout the year, Minimum four (4) years full service hotel general manager experience required, Consistently deliver accurate forecasting projections for areas of responsibility and timely implement adjustments as required in staffing and other cost centers to ensure profit integrity, Demonstrate constructive owner relations by building appropriate rapport, communicating effectively, and managing expectations and requirements, Strategic thinker as it relates to business and revenue planning and development, Directing marketing and promotional efforts to always position property as a Compset leader, Experience as a Hotel GM or Asst. Delegates responsibilities, holds them responsible for standards set forth by the hotel, assists them in improving their level of performance, Works with department heads and employees directly and counsels employees when necessary. Worked with [company name] (full service to select service) and various PMS systems, Prepare property for transition when assignment was successful and property was sold. General Manager (Aspen, CO) This position has been placed On Hold. Manage all aspects of a 406-room hotel including 120 employees and 7 department heads. The following is a sample resume for a seasoned General Manager seeking employment opportunities in the hotel management sector of the hospitality industry. Led full responsibility for the bidding and hiring of all contractors for renovation and PIP. Bring hotel up to brand standards to save flag or re-establish hotel to operate as an independent. Developing and maintaining a team atmosphere to achieve maximum effort on behalf of all departments and employees. Facilitated yield meetings to maximize ADR and profitability, including identification of group business. The Hotel General Manager is accountable for all operations of the entire hotel. Find out what is the best resume for you in our Ultimate Resume Format Guide. Employers select resumes emphasizing managerial abilities, problem solving orientation, leadership, organization, and supervising skills. Successfully supervised 15 million dollar full hotel renovation in 2005 finishing on budget and ahead of schedule. Create a Resume in Minutes with Professional Resume Templates, Bachelor’s Degree in Hospitality Management. Devised and planned all capital expenditures, annual budgets and forecasts; oversaw all volume and profit objectives, P&L, operational strategies and programs. Add Other Sections to Your General Manager Resume . After downloading and filling in the blanks, you can customize every detail and appearance of your resume … This includes making outside sales calls and cold calls while maintaining relationships with current accounts, Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures, Review all departmental schedules for accuracy and staffing demands, Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information, Prepares annual budgets and weekly forecasts updates, Develops a long‐term business plan that will increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff, Responsible for resolving escalated customer relations issues, Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations, Monitoring Food and Beverage forecasting, and par levels to reduce waste and maximize Food and Beverage profit margins, Ensuring that bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management, Managing the relationship with the revenue management office (e.g., participating in routine calls, strategy meetings, periodic update meetings, etc. More General Manager resume templates General manager resume General manager resume 1 General manager resume 2 General manager resume 3. Hotel General Manager Cover Letter The applicant wanted to move to a luxury, full-service hotel chain. Played pivotal role in hiring, training and discipline of hotel staff. Skills : Microsoft Office And Quick Books Software. Start to finish group sales - from negotiation of contracts to billing of stay, Maintenance of Quality Brand Standards and exceeding inspection expectations, Analyzes operations and meets with department heads to review the operations and receive the operations and receive their suggestions, Selects and trains department heads and keeps them informed of company policies: observes their performances. Directed operations and business functions for the property with 75 rooms, 6,000 square feet of meeting space, $1 million in annual room revenues and .5 million in Food & Beverage and 35 employees. Producing annual budgets for Hotel operations, including revenue and expenses. Hotel General Manager: Park Hotel – Caithness: Jan 2013 – Present: Monitored all profit and loss statements of the hotel and prepared an annual budget for it. Secured new business and expanded the client base by planning and executing dynamic marketing and advertising campaigns with trade papers, local newspapers, and the Chamber of Commerce. What should appear in your General Manager skills list? Professional Experience If you want to write a general manager resume that lands you a job, your resume has to cater to the specific needs of a company, and there are three things you should have in mind: Industry: a general manager in a hotel and a general manager of a convenience store chain have something in common, but are different at large. Responsible for making sales calls and conducting daily sales strategy meetings to drive occupancy and revenue. Hotel General Manager Job Description, Key Duties and Responsibilities. A model example of thoughtful historic preservation, our hotel in Aspen elegantly blends the comfort, convenience and understa. Sales to potential guests both within and outside the hotel. Common work activities listed on Hotel General Manager example resumes are handling budgets, recruiting and training staff, resolving guest complaints, and enforcing safety standards. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Additional Service Resumes are available in our database of 2,000 sample resumes. They keep track of maintenance, employee hiring and scheduling, and finances, in addition to ensuring that customers are happy … Hotel General Manager Resume Sample Read More » Responsible for all financial aspects of business; maintaining inventories, purchasing for all outlets of hotel, forecasting and budgeting daily revenues and expenses. Assess asset for immediate needs and risk factors. Increased revenues 43% from $4.3M to $6.2M through strategic planning. Those seeking to work as Hotel General Managers should hold a degree in hospitality management. GM or Director of Sales, A Bachelor's degree is not required but greatly preferred, Submit quarterly plans and actions for operations of the property, Develop management and staff programs to increase guest satisfaction, Encourage Essential Principles of Service through out hotel - provide internal and external guest service that goes beyond expectation, Support the RLH Mission - creating the most memorable guest experience possible, Aid department managers with procedures, service standards, goal setting and daily duties, Participate in appropriate industry related community and State organizations, Represent the hotel in public speaking forums, Show them you CAN, show them you CARE; following all essential principles in the Little Red Book, The listed items may not be the only duties performed in this position - there will be other duties as assigned, Thorough knowledge of computer systems: i.e. In overall charge of daily operations of all departments, from the laundry service all the way through to … opening general manager homewood suites – newtown, pa Directed operations, financial performance, and guest services for 104-room upscale extended-stay hotel producing $3.5M in revenue annually. When writing a Hotel General Manager CV remember to include your relevant work history and skills according to the job you are applying for. Hotel General Manager Resume Sample. Oversaw facilities management for the hotel, managed hotel personnel. Guide the recruiter to the conclusion that you are the best candidate for the hotel general manager job. Responsible for property from take-over through receivership and foreclosure. - Select from thousands of pre-written bullet points. ), Developing innovative means for capturing new streams of revenue through property amenities, Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day, Responsible for positively representing and promoting the property, Sell tickets onboard for future cruises to happy guests, Become a hands on leader in the housekeeping and food service departments, Demonstrate the highest level of personalized service to guests, Embrace and ensure achievement of the property vision through well thought-out strategies and actions and by engaging all associates, Overall financial oversight and support of the accounting function, Actively support the community to better serve our guests, our team members, and the greater good, Ability to deal professionally, courteously and tactfully with the public and coworkers, Capable of gathering/analyzing competitive market intelligence, Quantifiable track record of past success, Ability to read, write and communicate effectively with others, Ability to prioritize structure and complete tasks with the Company's goals and objectives, Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, Red Lion Guests and agencies, Thorough knowledge and understanding of Hotel operations and departmental interdependencies, Ability to interpret business and statistical reports, Ability to multi-task, follow through and re-prioritize well to meet deadlines, Process financial transactions and shipboard accounting, Onboard sales and shipboard re-bookings for future cruises, Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management, Minimum 5 years management experience at a full service hotel, resort or cruise ship, Strong organizational skills and effective communication skills (English), Willingness to work long days, every day, for extended periods of time, Flexible schedule and willingness to travel, US Coast Guard regulated pre-employment drug test, Consistently maintains high standards of personal appearance and grooming to set expectations to the team and as an ambassador to the community, Promoting a positive, collaborative work environment, Responding promptly to the needs, complaints, comments and concerns of guests and hotel management and staff, Represent owners of the hotel and maximize profits while minimizing liabilities, Ensuring the right people are in the right places. All managers report to him/her. 6. Hotel General Manager Resume Sample 4.5. Ensured guest satisfaction through reviews and surveys. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Selected as Senior Leader of the Year in 2006 for contribution to overall success of property. 10% increase in 2004 alone. Holding them accountable for results and rewarding them accordingly, Ensures all departments are profitable and maintain strong working relationships, Forecast the hotel’s monthly financial position by estimating revenues and line-by-line expenses, Produce monthly financial reports and know at all times where the hotel stands against the budget, Ensure the cleanliness and safety of the hotel and its assets through enforcing and maintaining a preventative maintenance program, Bachelor’s degree in Hospitality, Accounting/Finance, or Business Administration strongly preferred, Approach all encounters with guests and team members in a friendly, service-oriented manner, Actively involved in the local community and builds strong relationships, Managing Front Office, Housekeeping, Security, and all hotel operation, Inspecting guest rooms to ensure immaculate cleanliness, Maintaining the safety and security of the guests and their property, Recruiting, hiring, training and mentoring employees to reach their highest potential and goals, Keep leadership team, owners, and property stakeholders updated on property performance in the areas of financials, guest satisfaction, and team member engagement, Energizing and motivating employees to support a culture of openness/directness, teamwork and continuous improvement, Must be available at irregular hours as needed, Developing clear and realistic goals and priorities for the property to ensure the highest level of guest service, employee satisfaction and profitability.